Shipping Policy

Processing Times

• Orders are processed within 1–2 business days after payment is received.

• Custom or made-to-order items may require additional processing time. This will be clearly noted on the product page.

Shipping within New Zealand

• We ship nationwide using NZ Couriers via our GoSweetSpot platform.

• Standard delivery time is 1–3 business days for most urban addresses.

• Rural delivery may take an additional 1–2 business days.

• Tracking details will be emailed to you once your order has been dispatched.

International Shipping

• We currently ship to selected countries. Delivery times vary depending on destination, but most orders arrive within 7–15 business days.

• International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

Shipping Costs

• Shipping rates are calculated at checkout based on your delivery address and order size.

• Free shipping promotions (if available) will be applied automatically at checkout.

Tracking Your Order

• Once your order has shipped, you will receive an email with a tracking link so you can follow your parcel’s journey.

• If you haven’t received your tracking number within 48 hours of your order confirmation, please check your spam/junk folder or contact us.

Lost or Damaged Parcels

• We take great care to ensure your order arrives safely.

• If your parcel arrives damaged, please contact us within 48 hours with photos of the packaging and product.

• If your order does not arrive within the expected timeframe, please contact us so we can investigate with NZ Couriers.

Click & Collect (if you want to include it)

• Local customers may choose free pickup from our Raglan shop. We will notify you by email when your order is ready for collection.